Is Change Management Necessary For A Business?
Today, businesses often experience change. It happens in the form of the introduction of a new technology, or new practices. But businesses have to learn to cope with such changes. There have to be mechanisms that can help a business handle change.
How Can Businesses Cope With Change?
First, a business should ensure that there is communication with employees regarding such change. When this kind of communication exists, it can also convey the information on time about any changes happening. There should be downward communication with customers and employees to know what has changed, i.e., whether they like any other product more and why.
Leadership training can help a lot in making the change acceptable. Once the leaders are resilient, they can guide the workforce on how to not lose their cool under the impact of such change. Therefore, leaders should be trained on how to adapt to any condition. They should be strong enough to know how such changes can be handled.
Employees must be also convinced to handle a new technology, which becomes imperative under such change. It’s because a company can lose its market share when new technology is not adopted. Employees can be resistant to such technology because they must devote time to learning it.
How To Implement Change Management
Change Management: Handling Employee Anxiety
Leaders must ensure that the employees working with them learn a new technology because the company has invested money in it. Businesses can experience losses when employees don’t want to change their working technique or anything else.
Humans are not exactly prone to handling change. They can suffer from anxiety because they worry about the future. Changing means leaving our comfort zone behind. Uncertainty bias is the reason why employees suffer from stress during change. It’s because they fear new technology. They are prejudiced against the change. They become scared that it might be beyond their comprehension, and they can lose their job if they can’t master it. In a survey by Gartner, it was revealed that 73% of employees experience stress when some change is introduced in their organization.
Leaders must make sure that employees accept change with happiness. It can be positive, too, and might make their work easier. When convinced in such a manner, employees might not fear the change anymore.
Important Steps Of Change Management
1. Planning For The Change
Leaders also must remember that changes can’t be introduced abruptly; they must be introduced after a lot of planning. First, a business must evaluate how introducing a certain change will affect customers and employees, who are the major stakeholders.
Customers are the most affected by a change. Hence, a company must gather customer feedback before implementing any change. Customers should be taken care of because they might not find the new product as satisfactory as before. Hence, not following their feedback can cause them to withdraw. Then, this change must be converted into a comprehensive plan which should be told to everyone affected in the business. When change is communicated, all the stakeholders are taken into confidence.
2. Teach Through eLearning Modules
When changes are to be implemented, there must be external vendors who can create eLearning modules so that employees can learn the new technology. This can be done in the form of software demos taught to employees, which are the best ways to learn any new technology.
A company must outsource work or hire eLearning experts so that employees find it easy to learn anything. When there are interactive eLearning videos created for teaching skills to employees, retention is maximized. Employees should have all the knowledge at their disposal so that they can learn all the minute details of new skills. The company should provide them with access to an LMS.
3. Have Support Channels For Customers
A company should open some support channels through which the customers learn how to use the new products easily. These can be offering 24/7 customer service or tutorials through which customers can troubleshoot their problems. Any technology that is not supported by a company and not understood by customers can lead to massive attrition. Hence, the customer service staff must be trained on how to handle customer queries. There can be a seminar organized for customers on why a company is changing its product and how it will be of use to them.
Hence, changes can be handled positively provided the company follows all these steps.
Creativ Technologies
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